On 23rd March 2020, the Government issued an unprecedented instruction that everyone must stay at home due to the current Coronavirus pandemic. This means that if you were due to travel with us during the 'stay at home' period, you will unfortunately not be able to travel as planned. As a result, for customers with a booking during the UK Lockdown the following option are available to you:
- Transfer your holiday to new dates in 2020 or 2021, free of charge. Furthermore, if you choose the equivalent dates in 2021, we will freeze the price
- Get a credit voucher for the amount previously paid for your booking, to spend on any Original Cottages break, to take place before the end of 2021
- Cancel your booking and receive a refund of the amount already paid for the holiday
You can access these options on your booking quickly and securely using our website.
Here’s how in just 3 steps...
- Visit your customer account
- Sign into your account using your email and password - or register your account
- Find your booking and select 'See options’
Go to the Customer Account login page
If you choose to transfer, you’ll receive an email that confirms your transfer with your new booking reference.
Should you decide to transfer your holiday to the same dates in 2021, we will ensure prices are frozen to reflect the price you would have paid this year, taking into account any changes in public or school holiday dates.
If you decide to transfer your holiday to a different (non-equivalent) date in either 2020 or 2021, any difference in the price of your new dates will be applied or credited as appropriate at the time of transferring.
We encourage all our customers to transfer your holiday to another date and alongside our property owners, we shall do everything we can to help you to do this. If you are not in a position to decide on new holiday dates or would prefer not to transfer your booking, you can cancel your booking and either convert your payments into an E-voucher, or receive a refund. These options will also be available to you by logging into your Customer Account.
If you have received an E-voucher from us, you can redeem this voucher or find out more information in your Customer Account.
Go to the Customer Account login page
If you need to speak with a member of our team, you can still make an enquiry. Whilst we would ideally want to respond to all our customers immediately, we need to prioritise customers who are imminently due to travel. We very much appreciate the patience you are showing our teams at this time.
