Coronavirus FAQs

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As with many other holiday operators, we are currently receiving an extremely high number of phone calls and emails. Whilst we are doing our very best to answer as many of these as quickly as we can, it does mean that we are unfortunately unable to deal with any direct queries as quickly as we would like. Therefore, please can we ask that you don't try to contact us unless it is necessary. Here is a link to our frequently asked questions, which should be of help to you.

The easiest and quickest way to get the answers that you are looking for is to get in touch with our customer support team. Either start an online livechat with a member of our team or leave us a message and we will get back to you.

Get in touch

We'd love to hear from you! Our advice is free and without obligation, take a look at our online letting information and please do get in touch to talk to one of our property experts.

View our property letting information

Make your enquiry

Through your owner account you can already do things such as amending and placing owner bookings and viewing your statements and other documents we send you.

If you would like to send a message to one of the Homeowner Team, please fill out the form below and we will get back to you.

If you would like to send us a message, please fill out the form below and will get back to you.

If you have a booking affected by Lockdown and/or Firebreak restrictions, you are able to quickly and easily amend your booking in your customer account without needing to speak to a member of our team. 

Any customers unable to take their booked holidays due to Covid-related legal restrictions have the following options:

  • Transfer your holiday to new dates, free of charge.
  • Get a credit voucher for the amount previously paid for your booking, to spend on any Original Cottages break, to take place before the end of 2022.

Further, to the above, you would also be entitled to cancel your booking and receive a refund of the amount already paid for the holiday.

 

 

Our local offices

Original Cottages

Address:

Bank House, Market Place, Reepham, Norfolk, NR10 4JJ

Office phone:

03332 020899
Enlarge Map Get directions

Office Opening Hours:

Closed due to Covid-19 restrictions
Phone lines remain open

Abercynon

Address:

Ty Menter, Navigation Park, Abercynon, Rhondda Cynon Taf, CF45 4SN

Office phone:

01650 511101
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Office Opening Hours:

Closed due to Covid-19 restrictions

Abersoch

Address:

Stryd Fawr, Abersoch, Pwllheli, LL53 7DT

Office phone:

01758 740992
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Office Opening Hours:

Mon: 10.00-16.00
Tue: 10.00-16.00
Weds: 13.00-16.00
Thur: 10.00-16.00
Fri: 10.00-17.00
Sat: 09.00-17.00
Sun: Closed

Aldeburgh

Address:

Suffolk Secrets, 152 High Street, Aldeburgh, Suffolk, IP15 5AQ

Office phone:

01502 722717
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Office Opening Hours:

Closed for maintenance until September

Beer

Address:

The Old Dairy, Beer, Devon, EX12 3JA

Office phone:

01297 23221
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Office Opening Hours:

Mon, Weds, Fri, Sat: 
10.00-13.00, 14.00-16.00
Closed Tues, Thurs, Sun

Braunton

Address:

2 The Square, Braunton, Devon, EX33 2JB

Office phone:

01271 813777
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Office Opening Hours:

Mon-Fri: 10.00-16.00
Sat: closed temporarily
Sun: closed

Brighton

Address:

3 Kensington Place, Brighton, East Sussex, BN1 4EJ

Office phone:

01273 308779
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Office Opening Hours:

Mon, Tue, Wed, Fri: 09.00-14.30
Thur, Sat, Sun: Closed

Canterbury

Address:

Kent And Sussex Cottages, 76 Castle Street, Canterbury, Kent, CT1 2QD

Office phone:

01580 720770
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Office Opening Hours:

Weds-Fri: 09.00-17.00
Sat-Tues: Closed
Closed Sun

Cemmaes

Address:

Best Of Wales, Ty Menter, Cemmaes, Powys, SY20 8QP

Office phone:

01650 511101
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Office Opening Hours:

Closed due to Covid-19 restrictions

Dartmouth

Address:

6-7 Hauley Road, Dartmouth, Devon, TQ6 9AA

Office phone:

01803 833682
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Office Opening Hours:

Mon, Tue, Wed, Fri, Sat:
10.00-12.00, 13.00-16.00
Thur, Sun: Closed

Elterwater

Address:

Original Cottages Lake District & Cumbria, Elterwater, Cumbria, LA22 9HS

Office phone:

01539 437417
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Office Opening Hours:

Mon-Thurs: 10.00-16.00
Fri-Sat: 10.00-17.00
Closed Sun

Fowey

Address:

24b Station Road, Fowey, Cornwall, PL23 1DF

Office phone:

01841 533331
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Office Opening Hours:

Mon, Tue, Thur, Fri, Sat: 
10.00-12.00, 13.00-16.00
Closed Weds, Sun

Holkham

Address:

Hill Farm Barn, Holkham, Norfolk, NR23 1AD

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Office Opening Hours:

Mon-Sat: 09.00-17.00
Closed Sundays

Holt

Address:

6 High Street, Holt, Norfolk, NR25 6BQ

Office phone:

01263 715779
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Office Opening Hours:

Tues-Fri: 09.00- 17.00
Currently closed Mon, Sat, Sun

Looe

Address:

The Quay, West Looe, Cornwall, PL13 2ES

Office phone:

01841 533331
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Office Opening Hours:

Mon, Tues, Weds, Fri, Sat: 
10.00-13.00, 14.00-16.00
Closed Thurs, Sun

Mumbles

Address:

101 Newton Road, Mumbles, Swansea, SA3 4BN

Office phone:

01792 360624
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Office Opening Hours:

Mon: 10.00-16.00
Tue: 10.00-16.00
Wed: By appointment only
Thur: 10.00-16.00
Fri: 10.00-17.00
Sat: 09.00-17.00
Sun: Closed

Padstow

Address:

19 New Street, Padstow, Cornwall, PL28 8EA

Office phone:

01841 533331
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Office Opening Hours:

Mon, Tue, Thur, Fri: 10.00-16.00
Temporarily closed Sat
Closed Wed, Sun

Porthleven

Address:

Cornish Horizons, Fore Street, Porthleven, Cornwall, TR13 9HL

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Office Opening Hours:

Mon, Weds, Thur, Fri: 10.00-16.00
Closed Tues, Sat, Sun

Salcombe

Address:

Island Street, Salcombe, Devon, TQ8 8DP

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Office Opening Hours:

Mon-Fri: 10.00-13.00, 14.00-16.00
Sat: Closed temporarily
Sun: Closed

Saundersfoot

Address:

4 The Strand, Saundersfoot, Pembrokeshire, SA69 9ET

Office phone:

01834 812791
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Office Opening Hours:

Mon: 10.00-16.00
Tue: 10.00-16.00
Wed: 13.00-16.00
Thur: 10.00-16.00
Fri: 10.00-17.00
Sat: 09.00-17.00
Sun: Closed

Seahouses

Address:

Original Cottages Northumberland, 25a Main Street, Seahouses, Northumberland, NE68 7RE

Office phone:

03332 020899
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Office Opening Hours:

Mon-Thurs: 10.00-16.00
Fri-Sat: 10.00-17.00
Closed Sun

Southwold

Address:

19 Market Place, Southwold, Suffolk, IP18 6EA

Office phone:

01502 722717
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Office Opening Hours:

Tues-Fri: 09.00-17.00
Currently closed Mon, Sat, Sun

St Ives

Address:

9 High Street, St. Ives, Cornwall, TR26 1RS

Office phone:

01841 533331
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Office Opening Hours:

Mon-Sat: 10.00-16.00
Closed Sun

Swanage

Address:

137a High Street, Swanage, Dorset, BH19 2NB

Office phone:

01929 422776
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Office Opening Hours:

Mon, Tue, Wed, Fri, Sat: 10.00-16.00
Thur, Sun: Closed

Wells

Address:

14 Freeman Street, Wells-next-the-Sea, Norfolk, NR23 1BA

Office phone:

01263 715779
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Office Opening Hours:

Currently closed. Reopening in September.

Whitby

Address:

8 Flowergate, Whitby, North Yorkshire, YO21 3BA

Office phone:

01947 600700
Enlarge Map Get directions

Office Opening Hours:

Mon-Thurs: 10.00-16.00
Fri-Sat: 10.00-17.00
Closed Sun

Woodbridge

Address:

Unit 1, Deben Wharf, Tide Mill Way, Woodbridge, Suffolk

Office phone:

01502 722717
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Office Opening Hours:

Mon-Weds: 09.00-17.00
Currently closed Thurs-Sun
  • Booking line
  • Mon - Sat: 9am - 6pm
  • Sun: Closed
Original Cottages