We love nothing more than hearing from our customers and we always invite them to leave feedback on their holiday experience with us once they've returned home. This feedback is often as helpful to us as it is to other customers who visit our websites as it allows us to identify what works well and if we can improve upon any aspects of our service - and it's also great just to hear that they've had a lovely time on their holiday!
To collect our customers' feedback, we have teamed up with an independent review platform called Feefo, a company who provide an average Star Rating and an Award Scheme aimed at celebrating high levels of customer service.
We are delighted to say that our local teams have received no fewer than 25 Gold Trusted Merchant Awards from Feefo during 2014 to 2017. A truly amazing achievement!
Hillcrest Avenue - March 2016
“The service I received was good,although a little more information would have been helpfull”
Thank you for your feedback we will pass your comments onto the owner about the fence. We will take your comments on more information needed as we do try to give as much information to the customer as possible.
Ingrid Flute’s Yorkshire Holiday Cottages
Starlings - March 2016
“The staff at Suffolk Secrets were very helpful and informative. I dealt with them via email and telephone and their service was excellent, very professional and straight forward.”