Truly local, wherever you stay.

Customer Reviews

We love nothing more than hearing from our customers and we always invite them to leave feedback on their holiday experience with us once they've returned home. This feedback is often as helpful to us as it is to other customers who visit our websites as it allows us to identify what works well and if we can improve upon any aspects of our service - and it's also great just to hear that they've had a lovely time on their holiday!

To collect our customers' feedback, we have teamed up with an independent review platform called Feefo, a company who provide an average Star Rating and an Award Scheme aimed at celebrating high levels of customer service.

We are delighted to say that our local teams have received no fewer than 25 Gold Trusted Merchant Awards from Feefo during 2014 to 2017. A truly amazing achievement!

The Retreat - March 2016

“Booking online was really easy & the personnel in the Braunton office seemed very nice & efficient. We were able to book a short break from Tuesday to Sunday not always possible with other agencies.”

Enjoy gorgeous Abbey views from bedroom 1.

Celebration Cottage - March 2016

“Used 4 times now, excellent service”

Its great to hear good feedback from a regular customer and we hope you will use us again in the future

Peter Smith

Ingrid Flute’s Yorkshire Holiday Cottages

I have used 2 cottages now and both were excellent . slept 6 and 8. Both fully equipped, clean, very cosy and located in the heart of glorious whitby. Can't wait until next time .


Tinkers Cottage - March 2016

“Ok - no problems.”

Tawny Owl - March 2016

“great quality”

Thank you for your feedback it's great to hear that you were pleased with the property and our service

Peter Smith

Ingrid Flute’s Yorkshire Holiday Cottages

Marram House - March 2016

“Lovely friendly staff always clear with advice and followed through with any assurances”

WAB256 - Exterior Blue Sky

Barn 1 - March 2016

“First class company and service.”

Thank you very much for your positive feedback. We're so pleased you enjoyed your holiday at Barn 1.

Laura Brench, Office Manager

Wales Cottage Holidays


Hacket Forge - March 2016

“Very efficient and helpful- good website, easy to book with.”

Escape to a refurbished fisherman's cabin for a true seaside holiday.

Santa Monica - March 2016

“Local reps as helpful as they could possibly be!”

External - View 1

Palms 1 - March 2016

“You get exactly what is described in the brochure. The staff are very efficient & friendly.”