We love nothing more than hearing from our customers and we always invite them to leave feedback on their holiday experience with us once they've returned home. This feedback is often as helpful to us as it is to other customers who visit our websites as it allows us to identify what works well and if we can improve upon any aspects of our service - and it's also great just to hear that they've had a lovely time on their holiday!
To collect our customers' feedback, we have teamed up with an independent review platform called Feefo, a company who provide an average Star Rating and an Award Scheme aimed at celebrating high levels of customer service.
We are delighted to say that our local teams have received no fewer than 25 Gold Trusted Merchant Awards from Feefo during 2014 to 2017. A truly amazing achievement!
Storm Cottage - March 2016
“Good website. Didn't need to engage with anyone personally so can't comment.”
Thank you for your feedback we will take the comments on board about the property and forward the comments onto the owner to see if more can be done at the property and on our description
Ingrid Flute’s Yorkshire Holiday Cottages
The Sailmakers - March 2016
“Misinformation given on enquiry. The other property I discussed with the office would have been far better for 2 families with small children because of the parking situation. Very disappointed with the agency.”
I am very sorry you felt let down regarding the information you received regarding the parking. We do provide links from our website to the various parking available and rely on the providers to keep it up to date. We do recognise that parking in Padstow can be challenging especially if you have small children and that this was problematic for you.