We love nothing more than hearing from our customers and we always invite them to leave feedback on their holiday experience with us once they've returned home. This feedback is often as helpful to us as it is to other customers who visit our websites as it allows us to identify what works well and if we can improve upon any aspects of our service - and it's also great just to hear that they've had a lovely time on their holiday!
To collect our customers' feedback, we have teamed up with an independent review platform called Feefo, a company who provide an average Star Rating and an Award Scheme aimed at celebrating high levels of customer service.
We are delighted to say that our local teams have received no fewer than 25 Gold Trusted Merchant Awards from Feefo during 2014 to 2017. A truly amazing achievement!
Partridge Farm Cottage - September 2019
“The cottage had an amazing selection of kitchen equipment too many to detail but I did email your staff to ask if there was a coffee machine or cafetière at the property and was told NO there was not. After taking my pod coffee machine with us when I got to the property I found there was a cafetière so I would not have taken my coffee machine with me if I had known that. The staff had not enquired with the owner about this. It could be added to the list of kitchen equipment on your website, a very small detail but important to some! Slight lack of liaison between staff as I was waiting a long time for my confirmation to come through, one of the staff had got my email address wrong.”