Truly local, wherever you stay.

Customer Reviews

We love nothing more than hearing from our customers and we always invite them to leave feedback on their holiday experience with us once they've returned home. This feedback is often as helpful to us as it is to other customers who visit our websites as it allows us to identify what works well and if we can improve upon any aspects of our service - and it's also great just to hear that they've had a lovely time on their holiday!

To collect our customers' feedback, we have teamed up with an independent review platform called Feefo, a company who provide an average Star Rating and an Award Scheme aimed at celebrating high levels of customer service.

We are delighted to say that our local teams have received no fewer than 25 Gold Trusted Merchant Awards from Feefo during 2014 to 2017. A truly amazing achievement!

White Cottage is a tastefully decorated Suffolk cottage located in the seaside town of Southwold.

White Cottage - July 2019

“No problems”

The Britten - July 2019

“We have been using Suffolk Secrets for a few years now and we are still very happy with the service.
We shall certainly be using your company next year.”

Detached and all on one level, is this compact, pretty cottage. It is only 300 yards from the sandy beach and the Coast Hopper bus stops just outside the cottage, which is very convenient for travelling to all the great coastal locations nearby

Rose Cottage - July 2019

“Having chosen the holiday property online, I rang to book and this was dealt with quickly and efficiently. Confirmation details and keypad information all arrived as promised.”

Glencoe is just a few yards from the beach.

Glencoe - July 2019

“I only spoke to this company once re paying additional fee re our dogs. All other correspondence was via standard emails”

Hayloft - July 2019

“Very professional.”

The Tower - July 2019

“Generally good service although the promised text with a key code did not arrive and we had to ring for it.”

Exterior shot of this Stunning farmhouse.

Ketlam View - July 2019

“One member of the team was extremely helpful in answering my queries about the suitability of the property for an elderly and poorly husband, However some of the information on the website was incorrect and when I questioned this I was told that the company can only put what the owners tell them. This might be the case, but is there no way this can be independently confirmed?”

Moor View - July 2019

“Staff were efficient and friendly when I rang them.”

George Green's Cottage - July 2019

“Due to the way my concerns were dealt with by Suffolk Secrets”