Truly local, wherever you stay.

Customer Reviews

We love nothing more than hearing from our customers and we always invite them to leave feedback on their holiday experience with us once they've returned home. This feedback is often as helpful to us as it is to other customers who visit our websites as it allows us to identify what works well and if we can improve upon any aspects of our service - and it's also great just to hear that they've had a lovely time on their holiday!

To collect our customers' feedback, we have teamed up with an independent review platform called Feefo, a company who provide an average Star Rating and an Award Scheme aimed at celebrating high levels of customer service.

We are delighted to say that our local teams have received no fewer than 25 Gold Trusted Merchant Awards from Feefo during 2014 to 2017. A truly amazing achievement!

Woodhall Manor, Thrandeston - May 2019

“Straight forward booking and instructions with useful information about the area of the booking”

Lounge

Little Irish - May 2019

“Very friendly and efficient service. Most important, I found a property that suited my purpose at a very reasonable price”

Boot Cottage - May 2019

“This refers to BOOT COTTAGE”

RH1147 - Exterior

Battle Abbey Cottage - May 2019

“Great transaction from start to finish, would book a cottage with them again without hesitation.”

Bay View Bungalow - May 2019

“Excellent service from Marsdens but not so good from Snaptrip their parent company (?) their site messed up our payment and the payment they didn't take sat pending for 8 days so we had no access to our own money, having paid Marsdens in full! Not too happy with Marsdens lack of interest in our complaint about this, and no contact from Snaptrip despite Marsdens forwarding complaint.”

In a great location for enjoying spectacular views over Ilfracombe harbour, the coastline and across the Bristol channel towards the Welsh coast

Horizons - May 2019

“Booking easy and good response to queries”

Bedroom

The Hayloft, Dunmere - May 2019

“Company overall good but disappointed by service received when arranging a late check out”

FLT18 - Kitchen - View 2

Flat 18 Clifton Court - May 2019

“Easy to deal with”

The School House - May 2019

“Not much to say. Good website, easy booking.”

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