We love nothing more than hearing from our customers and we always invite them to leave feedback on their holiday experience with us once they've returned home. This feedback is often as helpful to us as it is to other customers who visit our websites as it allows us to identify what works well and if we can improve upon any aspects of our service - and it's also great just to hear that they've had a lovely time on their holiday!
To collect our customers' feedback, we have teamed up with an independent review platform called Feefo, a company who provide an average Star Rating and an Award Scheme aimed at celebrating high levels of customer service.
We are delighted to say that our local teams have received no fewer than 25 Gold Trusted Merchant Awards from Feefo during 2014 to 2017. A truly amazing achievement!
Belle View - July 2019
“Once holiday booked I noticed parking may be an issue and the steep climb from beach. I was told I was unable to change booking as I had paid my contract was now with the owner of the property. INCORRECT. I booked with marsdens I paid marsdens my contract was with marsdens only.”
The Little House - July 2019
“A first class Holiday company- Who have given as excellent customer service , Johnathan from the Southwold Branch goes above and beyond what’s expected from him .. Thank you, Coupled with first class customer service from Russell the companies ‘Maintenance man’ too !”