We love nothing more than hearing from our customers and we always invite them to leave feedback on their holiday experience with us once they've returned home. This feedback is often as helpful to us as it is to other customers who visit our websites as it allows us to identify what works well and if we can improve upon any aspects of our service - and it's also great just to hear that they've had a lovely time on their holiday!
To collect our customers' feedback, we have teamed up with an independent review platform called Feefo, a company who provide an average Star Rating and an Award Scheme aimed at celebrating high levels of customer service.
We are delighted to say that our local teams have received no fewer than 25 Gold Trusted Merchant Awards from Feefo during 2014 to 2017. A truly amazing achievement!
Bay View Bungalow - May 2019
“Excellent service from Marsdens but not so good from Snaptrip their parent company (?) their site messed up our payment and the payment they didn't take sat pending for 8 days so we had no access to our own money, having paid Marsdens in full! Not too happy with Marsdens lack of interest in our complaint about this, and no contact from Snaptrip despite Marsdens forwarding complaint.”