We love nothing more than hearing from our customers and we always invite them to leave feedback on their holiday experience with us once they've returned home. This feedback is often as helpful to us as it is to other customers who visit our websites as it allows us to identify what works well and if we can improve upon any aspects of our service - and it's also great just to hear that they've had a lovely time on their holiday!
To collect our customers' feedback, we have teamed up with an independent review platform called Feefo, a company who provide an average Star Rating and an Award Scheme aimed at celebrating high levels of customer service.
We are delighted to say that our local teams have received no fewer than 25 Gold Trusted Merchant Awards from Feefo during 2014 to 2017. A truly amazing achievement!
Saxon House - March 2018
“Still awaiting reply to issues”
Dear Ms Cox
Thank you for your four star rating of our service and my apologies for us not having come back to you yet following your recent weekend and your feedback.
My colleague has contacted the homeowner of the property and is awaiting a reply. As soon as we get that we will be straight back in touch with you.
With very best wishes