We love nothing more than hearing from our customers and we always invite them to leave feedback on their holiday experience with us once they've returned home. This feedback is often as helpful to us as it is to other customers who visit our websites as it allows us to identify what works well and if we can improve upon any aspects of our service - and it's also great just to hear that they've had a lovely time on their holiday!
To collect our customers' feedback, we have teamed up with an independent review platform called Feefo, a company who provide an average Star Rating and an Award Scheme aimed at celebrating high levels of customer service.
We are delighted to say that our local teams have received no fewer than 25 Gold Trusted Merchant Awards from Feefo during 2014 to 2017. A truly amazing achievement!
Seacroft - November 2018
“Would have been great if they had been more ready to contact and had dealt with the leaky ceiling more efficiently.”
So sorry that you had a leak issue at your property and that you did not feel we dealt with this as efficiently as we could have done. I hope this didn't impact too much on your stay and I am pleased to hear that in every other respect you loved the property.
I am asking a colleague to send you a voucher as a goodwill gesture from us to put towards another stay in the future.
With very best wishes
35 Stradbroke Road - November 2018
“The company deals almost exclusively 'online' with the booking and instructions on key collection (which is via a key 'drop box'). This is clearly efficient and cost effective for them and did not cause us any significant problems - it does feel a little 'impersonal'.”