We love nothing more than hearing from our customers and we always invite them to leave feedback on their holiday experience with us once they've returned home. This feedback is often as helpful to us as it is to other customers who visit our websites as it allows us to identify what works well and if we can improve upon any aspects of our service - and it's also great just to hear that they've had a lovely time on their holiday!
To collect our customers' feedback, we have teamed up with an independent review platform called Feefo, a company who provide an average Star Rating and an Award Scheme aimed at celebrating high levels of customer service.
We are delighted to say that our local teams have received no fewer than 25 Gold Trusted Merchant Awards from Feefo during 2014 to 2017. A truly amazing achievement!
Bridge Cottage - October 2019
“As usual excellent service from Norfolk Country Cottages and cottage was clean, well equipped and in an excellent location in the village of Stiffkey. We will be returning.”
Blythburgh House - October 2019
“Everyone who we interacted with were very courteous and helpful in nature though there was disconnect on communication between people on follow through on a particular issue”
Meadow Cottage - October 2019
“I found Cornish Horizons website to be very easy to use. Communication as regards details for the cottage were excellent. They were also very helpful when we unfortunately locked ourselves out one morning!”