We love nothing more than hearing from our customers and we always invite them to leave feedback on their holiday experience with us once they've returned home. This feedback is often as helpful to us as it is to other customers who visit our websites as it allows us to identify what works well and if we can improve upon any aspects of our service - and it's also great just to hear that they've had a lovely time on their holiday!
To collect our customers' feedback, we have teamed up with an independent review platform called Feefo, a company who provide an average Star Rating and an Award Scheme aimed at celebrating high levels of customer service.
We are delighted to say that our local teams have received no fewer than 25 Gold Trusted Merchant Awards from Feefo during 2014 to 2017. A truly amazing achievement!
51 High Street - March 2019
“When we called for the key code, I got the impression that we had been forgotten and there was surprise that we were staying, although we booked several months in advance. The lady didn’t know much about the property, or the management of it. Clearly it is only marketed by NC and this will hurt the reputation of the company byassociation. We don’t necessarily blame NC but they should have an element of quality control over properties that they market.”