Truly local, wherever you stay.

Customer Reviews

We love nothing more than hearing from our customers and we always invite them to leave feedback on their holiday experience with us once they've returned home. This feedback is often as helpful to us as it is to other customers who visit our websites as it allows us to identify what works well and if we can improve upon any aspects of our service - and it's also great just to hear that they've had a lovely time on their holiday!

To collect our customers' feedback, we have teamed up with an independent review platform called Feefo, a company who provide an average Star Rating and an Award Scheme aimed at celebrating high levels of customer service.

We are delighted to say that our local teams have received no fewer than 25 Gold Trusted Merchant Awards from Feefo during 2014 to 2017. A truly amazing achievement!

Stunning garden room with dining table

Skimming Stones - July 2019

“For the reasons described above in the holiday company’s comments box”

Fair View Cottage - July 2019

“The only phone call I had to make was answered immediately.”

Open plan living/kitchen/dining room with high ceilings

Caroline's Cottage - July 2019

“Welcoming and easy to deal with, no problems.”

CB652 - Dining Area

Beech Cottage at Fir House - July 2019

“Although I chose the property, my husband did most of the "paperwork" so I can't really comment.”

Rivers Rest

Rivers Rest - July 2019

“Easy to use website & happy to help on phone when necessary.”

White Cottage is a tastefully decorated Suffolk cottage located in the seaside town of Southwold.

White Cottage - July 2019

“Very friendly and helpful staff”

Detached and all on one level, is this compact, pretty cottage. It is only 300 yards from the sandy beach and the Coast Hopper bus stops just outside the cottage, which is very convenient for travelling to all the great coastal locations nearby

Rose Cottage - July 2019

“Having chosen the holiday property online, I rang to book and this was dealt with quickly and efficiently. Confirmation details and keypad information all arrived as promised.”

The Sun Deck - July 2019

“Excellent service”

Kitchen/Dining Area - View 1

The Duke - July 2019

“We have used Suffolk Secrets on many occasions and found them to be generally helpful and responsive. Email communications re query not as good this time but we should have perhaps phoned or popped into the office not far from where we stayed.”