Truly local, wherever you stay.

Customer Reviews

We love nothing more than hearing from our customers and we always invite them to leave feedback on their holiday experience with us once they've returned home. This feedback is often as helpful to us as it is to other customers who visit our websites as it allows us to identify what works well and if we can improve upon any aspects of our service - and it's also great just to hear that they've had a lovely time on their holiday!

To collect our customers' feedback, we have teamed up with an independent review platform called Feefo, a company who provide an average Star Rating and an Award Scheme aimed at celebrating high levels of customer service.

We are delighted to say that our local teams have received no fewer than 25 Gold Trusted Merchant Awards from Feefo during 2014 to 2017. A truly amazing achievement!

Front view of the property

The Laurels - December 2017

“A pleasure to deal with, very professional and knowledgeable. Have used them over a number of years”

Charming lounge with a woodburner.

Glenhowen - December 2017

“Always a competent company, pleasant and helpful staff”

Thanks for taking the time to give us feedback Mr Bown we hope to welcome you back in the future.

Ingrid Flute's Yorkshire Holiday Cottages

Sitting Room

9 Porthilly View - December 2017

“All Padstow staff are extremely helpful and polite.”

Ivy House Apartment - December 2017

“Immediate bookings and meeting the needs of family requirements are superb!”

The house sits on a pedestrianised road overlooking the river Wensum in the heart of the city of Norwich

Quayside - December 2017

“Good knowledgeable, professional service. A problem with the shower was solved by them the same day without any fuss.”

Comfortable cottage near Saundersfoot

Maggie's Cottage - December 2017

“Well designed and informative website, easy to navigate. Quick and simple booking service, friendly and efficient staff.”

Sitting Area

Apartment Clive - December 2017

“Very friendly helpful staff.”

Quay Cottage - December 2017

“Easy to deal with and informative”

SHIHOY - Sitting Room - View 1

Ship Ahoy! - December 2017

“Very helpful local team.”


Camberley Cottage - December 2017

“As above excellent customer service helpful kind and considerate, couldn't do enough if customer had a query. Well done. Norfolk Country Cottages.”