Truly local, wherever you stay.

Working with Us

Our business is a people business, and we’re in the business of providing our guests with the ultimate holiday experience. Family owned and run, we foster universally high standards and take when dealing with our employees.

We are always on the lookout for talented and hardworking individuals to join our team. People who have the qualities needed for exceptional customer care, a willingness to contribute whatever it takes, and a genuine love of UK holidays. If this sounds like you, we need to talk.

We believe that every staff member deserves to have an effective workplace where he or she feels valued, is treated fairly, and is given the means to thrive, succeed and be happy. As an Investors In People award-winner, we believe in playing to people’s strengths and take delight in seeing our employees develop and grow within the business.

For information on how we process your personal data when applying for a job with us please see our Privacy Policy.

We are proud of our reputation for flexibility and fairness as an employer, providing a professional, innovative and fun place to work. If you’re interested in joining our team, take a look at the current opportunities listed below. 

Customer Service Operations Manager - Norfolk

The key leadership role overseeing the central customer operations in a hub-and-spoke service delivery model in tandem with the many local brand teams that together form the Original Cottages Family. The Customer Service Operations Manager, working hand-in-hand with local Brand & General Managers, will be responsible for ensuring that our customers are greeted promptly by a member of our team with the right skills and knowledge to deliver a great experience every time. To support future company growth ambition, the jobholder will form the strategy to deliver a scalable and effective customer support proposition that embraces consumer and organisational demands and the ever-changing technology landscape.

Download a full job description and person specification for this position.

Closing date: Sunday 24th November 2019

Applications to: o.brooks@originalcottages.co.uk

Real Time Analyst - Norfolk

This is an important and exciting job; helping us to meet ever-changing customer expectations in a fast growing, values driven business, within the increasingly competitive self-catering industry. This is a crucial position in our customer support team, ensuring the routine delivery of excellent service levels for our customers. Utilising data and leveraging your interpersonal skills, you will be
responsible for directing activity and driving the right behaviours to consistently exceed our KPI’s at a daily, weekly and monthly level.

Download a full job description and person specification for this position.

Closing date: Sunday 24th November 2019

Applications to: o.brooks@originalcottages.co.uk

Marketing Internship - Norfolk

We are delighted to announce a vacancy for a marketing internship with Norfolk Cottages. This is an exciting opportunity for someone wishing to gain marketing experience and grow their skillset and knowledge in this field.

We are looking for someone who has an interest in marketing and a creative streak. Someone who is keen to develop within a market-leading holiday letting brand with strong organisational skills and great with people.

Personality-wise, we are looking for someone with qualities to complement our marketing manager. We’re searching for someone bright, enthusiastic and a great organiser. You need to be an excellent communicator, relish details and competent and happy working with technology and marketing channels – after all, you will be helping to look after our website, social media and e-communications. With a busy workload and a variety of, well-planned, tasks, you have to like being busy.
A good eye for detail and adept at copywriting, you will be able to positively represent the company with all your communications, know a great image when you see one and enjoy working as part of a team. We’re a friendly bunch, so no need to worry!

The job specification gives you a thorough overview of what the role entails, download it here.

Closing date is Friday 8th November 2019, but don’t delay.

Please send all applications to marketing@norfolkcottages.co.uk

Manager - East Devon

Competitive salary + excellent benefits + company car

We’re looking for someone with exceptional interpersonal and communication skills to lead and support the local team and increase long-term profitability. You and your team will recruit high-quality holiday cottages which meet the expectations of our guests and liaise with owners about bookings, pricing and maximising income. You’ll ensure the property portfolio is managed to a high standard, achieving the best possible booking performance and customer feedback.

You should be professional, enthusiastic and friendly with drive and determination to grow the business. Previous experience of managing a team is essential.  We welcome applications from candidates who can demonstrate a great attitude, excellent oral and written communication skills, attention to detail, initiative, and experience of providing outstanding customer service.  Applicants should have a full driving license.  

Click here to download a full job description and person specification for this position.

To apply, please email your CV and a covering letter stating why the role interests you to a.culley@originalcottages.co.uk by 5 pm on Monday 25th November 2019.

Marketing Assistant - Devon & Dorset

Competitive salary + excellent benefits

If you are a self-starter looking for a role that requires creative thinking and a wide range of ever-changing challenges across two of the most beautiful counties in the UK, then this could be the role for you!

Our Devon and Dorset Marketing Manager is looking to recruit a positive-thinking, team player with a ‘can-do’ approach to task-tackling and a willingness to travel regularly across Devon and Dorset. The successful candidate will be IT literate with exceptional attention to detail, a strong command of the English language and a great eye for design. A big part of the role will be ensuring our websites are the best they can be in terms of content and usability but right now, you just need to be able to spot the weaknesses and have the desire to change them into strengths – we have lots of technical support available to teach you how to do that.

You will also be putting together engaging email campaigns, be a social media champion, write blogs, launch competitions…and do all this for multiple local brands, which means the ability to prioritise will also be a required strength!

Click here to download a full job description and person specification for this position.

Please send applications by email with covering letter and CV to Charlotte Reynolds c.reynolds@originalcottages.co.uk by 5 pm Monday on 25th November.

Lettings Consultant - St Ives, Cornwall

Our sister company, Lanhams, a residential lettings agency, are looking for a Lettings Consultant to assist in retaining and expanding the portfolio of long-term let properties across St Ives and surrounding areas. They will liaise with landlords and tenants on a daily basis and represent the company in activities which help raise its profile with prospective customers.

The hours are Monday to Friday 9.00 am to 5.00 pm with a proposed start date of Monday 9th December 2019.

Please click here to download the full job description.

To apply, please email your CV and covering letter to s.scully@tocc.co.uk 

Graduate Traineeship - Norfolk based with placements in other UK locations.

Our Graduate Training Scheme is an excellent way to jump-start your career. Our aim is to allow graduates to experience many aspects of our business so that they become well rounded and therefore have a good grounding to become future managers and leaders. Our graduate training schemes generally last for two years, although this can be longer or shorter, depending on the person. We offer a combination of "on-the-job" training and possibly some formal training courses where necessary.

This is a great job which provides the opportunity to travel to lots of different parts of the UK (always nice places by dint of what we do!), working with different people in a fast-paced and exciting environment. Once your training is complete, the role will ultimately involve managing and motivating teams in different areas, often managing change and working with new businesses joining the organisation or helping to support in different places where the need arises.  

Please email a short covering letter and CV to jobs@originalcottages.co.uk. Shortlisted candidates will be contacted in January and asked to undertake numerical and verbal aptitude tests. Our first set of interviews are scheduled for Friday 7th February 2020, please ensure you will be available on this date if you wish to apply.

To find out more about this position, click here.

Homeowner Team Manager - Devon

An exciting opportunity to join the Marsdens brand as Homeowner Team Manager. This is an integral role in delivering high levels of support to our Homeowners while and supporting the Homeowner Team in delivering the brand objectives. 

The Marsdens brand is an exciting place to work, with our office situated in the lovely village of Braunton, with many of the golden sandy beaches only a short drive away. We are looking for an individual with strong organisational and analytical skills, excellent interpersonal communication and a ‘can-do’ attitude to lead the Homeowner Team and assist in delivering the brand strategy through Homeowner support and analysis. One of the key responsibilities will be setting up and monitoring the progress of new properties.  They will need to manage a portfolio of properties while monitoring the booking performance, repeat booking performance, ensuring Health & Safety requirements and advising Homeowners on the best direction for their property/s.  The Homeowner Team Manager is a full-time role and will be directly responsible for the Property Manager and Homeowner Services Assistant.

The ideal candidate will be a confident people person who can demonstrate evidence of managing people and data analysis. We are looking for a team player who wants to join the leading independent holiday letting agent in North Devon and part of the Original Cottages family. 

Click here to download the full job description and person specification.

Please send a CV and covering letter with a little bit about you and why the job appeals to you. This should be addressed to Oliver McCarron and sent to careers@marsdens.co.uk

Operations Support - Guest Services, Reepham, Norfolk (Full-time & Part-time Vacancies)

Looking for a new challenge or of career path? Then read on as we have part-time, evening and weekend positions available in our Sales Support Team in our offices in Reepham. The role will involve taking calls from customers and helping them find that perfect break in one of our self-catering properties. You will be joining a team with 35+ other dedicated work colleagues! 
Your responsibilities will not only be telephone-based but will also include answering customer inquiries from the brand websites, working with different software, including our own booking system, other administrative tasks, and projects which come our way.

If you enjoy a challenge and are able to keep a calm and positive attitude in a busy office environment, then this could be the job for you!  

The full job description can be found here.

To send a covering email and your CV to jobs@originalcottages.co.uk.